Refund & Returns Policy
Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Returns To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items Certain types of goods are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials or flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Requirements To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds Partial refunds may be granted in the following situations:
- Books with obvious signs of use
- CD, DVD, VHS tape, software, video games, cassette tapes, or vinyl records that have been opened
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there may be some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email address].
Sale Items Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [email address] and send your item to: [physical address].
Gifts If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed of your return.
Shipping Returns To return your product, mail it to: [physical address].
You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary. For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
Need Help? For questions related to refunds and returns, contact us at [email address]